Purchase Methods FAQ

Procurement Credit Card (PCC) and Aztec Travel Card (ATC)

Reporting Lost or Stolen Credit Cards - The following steps must be taken immediately.

  • Cardholder contacts US Bank Customer Service at 800-344-5696.
  • The cardholder immediately notifies Accounts Payable by phone at 619-594-2915, with a follow-up email to [email protected].
  • Accounts Payable contacts the bank to obtain a replacement card. US Bank will mail replacement card to Accounts Payable within 5-10 business days of notification
  • Accounts Payable will notify the Cardholder when a replacement card is available

To replace a credit card that is worn out or defective, Accounts Payable should be notified via email at [email protected] by the Cardholder. The worn/defective credit card must be hand-carried to Procure-to-Pay AD-116. DO NOT FOLD, SPINDLE, OR MUTILATE CREDIT CARDS. The bank will issue a new card within 5-10 business days after receipt of the email. Accounts Payable will notify the Cardholder when a replacement card is available.

To dispute a charge contact the US Bank Customer Service at 800-344-5696. 

The cardholder will contact the supplier to obtain a duplicate itemized receipt/invoice. 

The cardholder will require the supplier to itemize the receipt/invoice or packing slip with detailed information for the commodity(ties) purchased.  If the receipt/invoice is not itemized, then the Cardholder must write the required information for each line item. 

To enroll in direct deposit, please complete and submit the Direct Deposit Authorization form via Adobe Sign. Please note this is not the same Direct Deposit as HR payroll. For more information on how to access and submit a form through an Adobe Sign Workflow please refer to the How to Access an Adobe Sign workflow guide. 

For more information please refer to the SDSU Credit Card Programs Maintenance Procedure or contact the Procure-to-Pay team for assistance. 

Employee Reimbursement

Please check the final recipient email address that was used for your AdobeSign submission.  If it was sent to the SDSU Invoice Ingestion email ([email protected]) please change the final recipient to the SDSU Procure-to-Pay (P2P) team ([email protected]) for signature/receipt. 

The SDSU Invoice Ingestion email is unmanned and for submission of invoices (one invoice per email) for processing.

Wire Transfer (Domestic and Foreign)

SDSU Procure-to-Pay team can issue payment as either a Domestic Wire Transfer (used within the continental United States) or by International Wire Transfer (used outside the continental United States).  These means of payment do have a separate processing fee that is charged to the department wanting to issue.  

Yes, you will need to contact the Procure-to-Pay (P2P) team to inform them of the situation. The Campus Partner will then work with the Procure-to-Pay (P2P) team to submit appropriate documentation (Wire Transfer Form) for processing.

The department that is requesting this payment option will be responsible for the processing fee. 

This fee can not be waived.

This process can take up to three (3) business days to be completed, scheduled payment batch schedule.  Once successfully processed an email is sent to all recipients confirming payment has been made. 

Email the Procure-to-Pay team inquiring about this status.